Please note that in order for a return to be eligible, it must be in pristine condition and returned within 30 days of receipt. If you are returning faulty goods, please contact our customer service team within 48 hours of receiving your items via your preferred contact channel below.

1. Download your returns label Using our returns portal. Click Here

2. POST YOUR RETURN

Make sure your items are securely wrapped and your parcel contains all the accessories/items included with your original order.

Attach the label to your parcel (not the product box) and return your parcel at any Royal Mail post office.

Remember to ask for a receipt as proof of sending. Keep this receipt safe as this be needed to track your return.

3. WE'LL DO THE REST

Once we have processed your return you will receive notification via email.

Please note refunds can take 5 to 7 working days (Monday to Friday, excluding bank holidays) to show into your account.

If you are returning faulty goods please contact our customer service team within 48 hours of receiving your items via your preferred contact method listed below.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items. You will need to obtain a proof of postage receipt when you return your items to us.

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. Please return the items in their original packaging with all tags intact and accessories included. Package the items securely and ensure our returns form is included inside. We are really sorry, but we're unable to accept back used items which are unsuitable or don't fit. An item that is deemed uncomfortable or an issue with size/fit after wear is unfortunately not classed as a fault. 

We recommend you try your purchased item on before you use it outside and if there is an issue with size/fit then please follow the normal returns process. For hygiene reasons we will not accept returns or offer an exchange on unsealed cosmetics, pierced jewellery, face masks or underwear & swimwear where the hygiene seal has been removed.

If your returned items make your order fall below the qualifying amount for the free gift, you will need to return the free gift in order for your refund to be processed. We apologise for any disappointment this causes.

All other terms and conditions apply. This does not affect your statutory rights.

All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return. Your refund should be returned to your account within 7 working days of us processing the items in our warehouse and we will send you an email to let you know when your refund is on it's on its way.

We want all of our customers to enjoy their products so if you are not happy with your order then you can send it back to us.

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. Please return the items in their original packaging with all tags intact and all accessories included. Package the items securely and ensure our returns form is included inside. 

We are really sorry, but we're unable to accept back used items which are unsuitable or don't fit. An item that is deemed uncomfortable or an issue with size/fit after wear is unfortunately not classed as a fault. We recommend you try your purchased item on before use outside and if there is an issue with size/fit then please follow the normal returns process. For hygiene reasons we will not accept returns or offer an exchange on unsealed cosmetics, pierced jewellery, face masks or underwear & swimwear where the hygiene seal has been removed.

We are able to offer exchange services only when it is an exchange for the same item but in a different size.

You can start the exchange process using our returns portal. Click Here

If you require a different item/colour then please follow the usual returns procedure to return your item(s) and place a new order for the replacement.